Customer’s circumstances change over the lifecycle of your credit relationship. Maximizing opportunity and minimizing risk at the right time ensures an overall better customer experience, resulting in increased revenue.Our solutions help you identify the right time to trigger certain actions, helping you take a proactive approach managing your business needs.
Portfolio Healthcheck
Our Portfolio Risk service provides a cost effective means of assessing existing accounts, classifying risk and providing the on-going monitoring of external risk.
The report will identify your ledgers profile at a point in time, compared to previous data if available.
This is a powerful tool when used correctly in determining if your sales / growth strategy is working – are you getting the right type of customers?
This tool can be for proactive engagement with your customers for top ups, new limits etc.
As an option Alerts Monitoring are available to monitor change in your customers credit score (both good and bad) on a more regular basis.
Alerts Monitoring
Unlike Portfolio Risk that measures deviation on your entire ledgers credit risk at a point in time, Alerts Monitoring highlights changes in your customer’s credit score on a monthly basis (both good and bad).We will work with you to advise a suitable tolerance level for the score deviations to ensure the alerts are meaningful.
Alerts monitoring is especially helpful when managing credit exposure by early identification of those customers who may become delinquent. It also give you an opportunity to increase revenue by offering top ups or additional services to your credit worthy customers.
Collection Recovery
Centrix Collection Recovery Tool can be used to segment your debt book.
Applying different treatment paths / collections strategies can help increase cash flow and minimize write offs.
How would you change your current collections strategy if you had more information from the moment the customer went into arrears? Is it better to work the debt internally, or refer to a 3rd party if a higher return is more likely?
Improve your team’s efficiencies by prioritizing and applying relevant strategies to debtors, based on their propensity to pay.
Tracing
Centrix has developed a trace service to enable credit providers to locate lost customers.
Finding lost debtors can be a time consuming and costly exercise. Centrix Trace uses sophisticated data matching logic and the power of our database sources to assist your administrative or credit recovery processes.
Tracing can be done on a batch basis or set up as a monitor alert system, notifying you of your customers address chance as it happens.
Key Benefits
- Maximize operational efficiencies by putting resource into customer engagement, not finding customers
- Manage “gone no address” updates
- Rest assured your invoices, statements and payment reminders are reaching your customers
Contact Us!
0221018335 / info@creditreports.co.nz